I find the focus on empathy very important and not used enough. I am sharing this post with you by Brendan Coram in the hope that it will be of use in your everyday interactions and working life. Follow the link below to read the full article.
“Sometimes, it takes more than just thinking about somebody else’s point of view. We actually have to empathise with them for true understanding. There are various ways of considering other people’s point of view in the process of creative problem solving: Six Value Medals provides a simple framework for systematically considering different perspectives of value… TERMS provides a useful mnemonic for considering different perspectives on the customer experience from time to situation…” For other ideas follow the link below.
“But there is a missing element in all of these approaches. Empathy… To be able to really connect with the world from someone else’s perspective we need empathy. We need more than just a logical understanding, we need to connect with their emotional response, because without it we really don’t care. Empathy is what we use to feel what others are feeling, and understand what matters to them.”
For examples follow the link below. “Others have written more eloquently about empathy than me. You can read about empathy with Skillful Minds at: http://skilfulminds.com/
and Ashoka at http://www.ashoka.org/ .”
Some key points in developing empathy are: Identification, Building Bridges, Listening... “Six Empathy Hats Edward de Bono’s six thinking hats is an excellent tool for systematically exploring a problem from multiple perspectives, and a framework for creative response. But it can be a little ‘me’ focused if you aren’t paying attention.”
Read more here: http://www.stumbleupon.com/su/3z5wqF/www.innovationexcellence.com/blog/2012/04/12/six-hats-empathy-or-thinking/ (accessed 14/04/2012). Image credit: rocketpowered.co.uk at link above.
- Six Thinking Hats of Edward De Bono (oisebristol.me)
- emotional Intelligence (hyattractions.wordpress.com)
- Six Thinking Hats (successinhr.wordpress.com)
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