Great article, thanks for sharing.

Esko Kilpi on Interactive Value Creation

The quantity and quality of knowledge workers output is correlated with the amount of well-being they get form their work. For this reason the quality of working life has received increased attention lately. We were asked to study well-being in the context of knowledge-work and social business technologies.

The most important thing that came up was that participation in relevant decision-making needs to be increased at the same time as social technologies are introduced. If this is not done successfully, other changes, such as improving generic communication practices, are only temporary and less effective. At every level of the organization, the quality of a person’s working life is proportional to that person’s participation, first and foremost, in the making of decisions by which she or he is affected.

The need for such participation is unsurprisingly also related to the age, competence and educational level of the individual. The younger the…

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