Introducing a knowledge management framework means introducing a set of roles and accountabilities, new processes, new technologies, and new governance frameworks.
You can’t just introduce the framework and expect people to “pick it up as they go along”; you need to give them some support, you need to give them some awareness, and in certain cases you need to give them some skills. Here are the four basic Knowledge Management training courses that most organizations will need (we exclude all specific training for the knowledge management implementation team – that is a separate matter). Firstly, you need basic awareness training for all relevant staff. Secondly, you need a quick awareness overview for the management level. Thirdly, you need knowledge capture and documentation skills training for all those people who will play this role. Finally, you need skills training for the community of practice leaders and facilitators.
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